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Nth Degree provides the finest of underwear and clothing pieces and we are keen on customer satisfaction, we want our customers to be happy and completely satisfied with their purchases. If this is your first purchase of Nth Degree Underwear and you are not happy we offer a 100% money-back guarantee. You may return your item(s) for a full refund within 14 days from date of delivery. Guarantee not applicable for any damage caused by accident, extended time of use, regular wear and tear or improper care of the product.
We will gladly exchange or refund any unused or defective merchandise purchased within 30 days of the order purchase date. Products need to be in new condition – unworn, unwashed and with no damage. Refund will be made to the original form of payment after merchandise has been received and processed. Customers are responsible for their own return postage and any duties etc., we will ship the exchanged item to you free of charge. If the item was purchased from one of our retailers, please contact us directly, don’t take it back to the retailer.
If you wish to return your purchase, please email firstname.lastname@example.org, with the reason for your return within 30 of your purchase. Please mention “return request" with your name and order number in the subject line.
Please do note, you are responsible for shipping and any customs charge associated with returning an order.
You may ship the items back to:
Nth Degree Underwear
142-11786 River Road, Richmond, BC Canada, V6X3Z3
You will be refunded the amount you paid via the method of your payment. Please allow up to 5-7 business days for your credit to appear on your statement.